Datele sesiunilor publice ale acestui training:

04 - 06 aprilie

Participantii la trainingurile Trilex primesc pachetul de training compus din:

• Manual de training
• Exercitii aplicative
• Caiet de exercitii
• CD cu fotoprotocol si aplicatii
• Diploma internationala

Din cele mai recente 50 de evaluari primite de la participanti s-a generat scorul 9.1 din 10.

Introducere in managementul proiectelor Lean Six Sigma cu metodologia DMAIC: imbunatatirea proceselor, reducerea costurilor, cresterea satisfacerii clientilor.

Lean Six Sigma este o metodologie de proiect pentru imbunatatirea proceselor de business, rezultand in scaderea costurilor, cresterea vitezei de procesare, cresterea calitatii prosuselor sau serviciilor. Pentru un sumar al acestei metodologii vizitati descrierea metodologiei Lean Six Sigma (DMAIC) .

Programul de training Lean Six Sigma (DMAIC) - Fundamente ofera o introducere in mangamentul proiectelor Lean Six Sigma cu metodologia DMAIC: identificare si rezolvare a problemelor de business pentru imbunatatirea proceselor, reducerea costurilor, cresterea satisfacerii clientilor, reducera defectelor.

Acest curs de Six Sigma se concentreaza ca membrii echipei de proiect sa inteleaga si sa aplice modelul Define, Measure, Analyze, Improve, Control (DMAIC) care este metodologia fundamentala pentru toate proiectele Six Sigma. Six Sigma este o metodologie structurata cu ajutorul careia echipele de proiect pot reduce ratele de erori a produselor sau serviciilor pina la un nivel neglijabil.

Pentru mai multe informatii despre Lean Six Sigma, click aici.

Inapoi

• Nu necesita cunostinte preliminare. Cunostinte de baza de limba engleza

La sfirsitul celor 3 zile de training pentru Lean Six Sigma (DMAIC)- Fundamente , participantii vor putea:

• Sa inteleaga metododolgia Lean Six Sigma pentru imbunatatirea proceselor aplicand DMAIC
• Sa participe in proiecte de tip Lean Six Sigma
• Sa foloseasca un set de instrumente si metode de masurare a proceselor existente si sa stabileasca care este performanta actuala de la care se porneste efortul de imbunatatire
• sa identifice cauzele problemelor, folosind un set de instrumente si metode
• Sa stabileasca metode de control ale proceselor de business

• Directori, Manageri de Proiect, Green Belts
• Manageri de Departamente: Marketing, Vanzari, Tehnic, Productie, R&D, HR, Finaciar
• Membrii echipelor de proiect care participa in proiecte de tip Six Sigma

In pretul trainingului standard (corporate sau public) sunt incluse:

• Servicii de training de calitate cu traineri certificati si acreditati international
• Manual de training
• Set de exercitii aplicative
• Caiet de exercitii+pix
• Eticheta nume participant
• CD training cu fotoprotocol
• Diploma oficiala, recunoscuta international

In plus, pentru trainingurile publice, in pret sunt incluse :

• cofee break dimineata: cafea, sucuri, patiserie
• masa de pranz la restaurant cu meniu la alegere
• cofee break dup-amiaza: cafea, sucuri, patiserie
• rezervare loc in sala de conferinta (training) la hotel

Module - Six Sigma (DMAIC) Methodology - Introduction

• What is Six Sigma
• Cost Of Poor Quality. Why do we need process improvement?
• Applying Six Sigma in real life – examples of projects
• Six Sigma Organization. Roles in Six Sigma projects:Team, Green Belt, White Belt, Black Belt, Champions, Six Sigma Steering Comitee
• Six Sigma Methodology overview (DMAIC)
  • Six Sigma Project Phases
  • Six Sigma Project Deliverables
  • Six Sigma Project Team
  • Six Sigma Templates
• Lean principles
• Case Studies, Examples of real Six Sigma projects

Module 1 - DEFINE Phase

• Define Project Roadmap & Objectives
• Defining the Customer’ Requirements
• Identifying and segmenting key Customers.
  • Stakeholder Analysis
  • Stakeholder Map
• Voice Of The Customer (VOC)
  • Methods. Data Analysis
  • Requirements Statement
  • Validate & Revise Requirement Statement
• Critical to Quality Requirements (CTQs)
  • Translating Voice of the Customer (VOC) in CTQs
  • Developing CTQs – Process Output Characteristics, KPIs
• Analyzing & Prioritizing Customer Requirements
  • Kano Analysis
• Project Charter - Planning and Organizing the Six Sigma Project
  • Purpose.
  • Elements of a good Project Charter
  • Business Case
  • Project Plan
  • Stakeholder Management Plan
  • Communication Plan
  • Process Vision. Problem Statement. Goal Statement. Project Scope.
  • Project Team Roles.
  • Milestones. Project Schedule
  • Six Sigma Project Charter Example
• Defining the Proceses
  • Process Stakeholder Analysis
  • Organization Chart
  • High-Level Process Mapping
  • Process Levels
  • SIPOC
• Setting the Objectives for Process Improvement

DEFINE - Practical Six Sigma Process Improvement Simulation

• Workshop 1 D:
  • Develop a threat / opportunity matrix
  • Develop a SIPOC
  • Develop stakeholder analysis and influence strategy
• Workshop 2 D:
  • Perform a KANO analysis
  • Define CTQ: output characteristic, KPI, measurement criteria, target, specification , defect/operational definitions
• Workshop 3 D:
  • Develop an AS-IS process map (cross-functional flowchart)

Module 2 - MEASURE Phase

• Measure Phase - Introduction & Objectives
• Basic Measurement Principles
• Identifying Process Input / Output Measure
  • X/Y Matrix
• Data Collection
  • Segmentation
  • Operational Definition Elements
  • Sampling
  • Principles of Measurement systems analysis – MSA
  • Data Collection Plan
• Understanding the Data obtained from process measurement
  • Data Analysis. Types of Data
  • Histograms
  • Pareto Chart
  • Pie Chart
  • The Normal Curve
  • Normal Probability Plot
  • Central Tendency
  • Run Charts
  • Control Charts
• Process Capability Measurement and Analysis
  • Process Baseline – current process performance
  • Baseline Process Performance
    • Sigma Level
    • DPMO
  • Determining Process Sigma Level
  • Defects per milion opportunities (DPMO)
  • Sigmal Level for continous and discrete data
  • Proportion Defective & Process Yield Calculation
  • Process Capability due to Short and Long Term Variation

MEASURE - Practical Six Sigma Process Improvement Simulation

• Workshop 4 M: Develop data collection plan in order to take relevant measures about the process during Process Simulation
  • Select segmentation factors
  • Define operational definitions for process accuracy/error level and total cycle time
  • Define with your team a data collection process
  • Create a data collection form to record data for your AS-IS process
  • Calculate required sample size for measuring the process
• Workshop 5 M: Simulate and Measure your Process
  • run process for 40 customers and measure your process
• Workshop 6 M: Establish Process Baseline by calculating:
  • Accuracy: DPMO-method
  • Cycle time: z-value
  • Convert to Sigma Levels

Module 3 - ANALYZE Phase

• Analyze phase - Introduction
• Overview of process Analysis Tools
• Process Analysis
  • Process Map Analysis. Sub-process mapping.
  • Flowcharts
  • Workflow analysis
  • Process Value Analysis
  • Cause & Effect Diagram
  • The Five Whys
• Graphical Data Analysis. Graphical Analysis Tools
  • Segmentation and Stratification
  • Pareto Chart
  • Scatter Diagram. Veryfing process causes for variation
• Statistical Process Analysis
  • Linear Regression
• Identifyng the Root Causes for process problems

ANALYZE - Practical Six Sigma Process Improvement Simulation

• Workshop 7 A: Identify and validate root causes and show Vital Few.
  • Analyze the process (Data segmentation and stratification , Fishbone and 5 Why’s, Regression)
  • Prepare a graphical display of the process information.
  • Show the Vital Few

Module 4 - IMPROVE Phase

• Improve Phase - Roadmap & Objectives
• Identifying and selecting Process Improvement Solution
  • Generate Solutions
  • Benchmarking
  • Brainstorming/Modified Brainstorming
  • Solution Screening Tools
  • Solution Selection Matrix
• To-Be Process Map
• Financial Impact of Solutions
  • Cost/Benefit Analysis
• Validating / Testing Process Improvement Solution
  • Modeling
  • Simulation
  • Pilot Solution. Pilot Plan
• Process Risk Planning.
  • Potential Problem Analysis
  • Failure Mode and Effect Analysis (FMEA)
• Implementing Process Improvement Solutions
  • Implementation Plan
  • Stakeholder Management
  • Project Storyboard

IMPROVE - Practical Six Sigma Process Improvement Simulation

• Workshop 8 I: Generate and select a solution with your team
  • Draw a TO-BE process map of the new process (solution)
  • Develop a FMEA for the new process
  • Solution cost / benefit analysis
  • Prepare a presentation for your Milestone review
• Workshop 9 I: Implement your new process, measure the data and calculate improved sigma level.
  • Make an implementation plan for the new process (Room set-up, teams, training ...)
  • Adapt all necessary forms according to your new process
  • Develop a simplified data collection plan (operational definition, sample size)
  • Present solution
• Workshop 10 I:Run process again and measure data
  • Measure new processs
  • Draw control chart
  • calculate new sigma value (new process capability)
  • Prepare Milestone Review

Module 5 - CONTROL Phase

• Control Phase - Roadmap & Overview
• Process Control. Process Charts for Managing the process
  • Run Charts. Responding to Special and Common Cause Variation
  • Control Charts. Control Limits vs. Specification Limits
• Process Monitoring Plan
  • Creating Processs KPI and Dashboards
  • Response Plan
• Project Documentation
  • Process Procedures
  • Solution Transfer Plan
• Solution Roll-out
• Project Closure
  • Lessons Learned

Module 6 - Six Sigma (DMAIC) Methodology Review