Participantii la trainingurile Trilex primesc pachetul de training compus din:

• Manual de training
• Exercitii aplicative
• Caiet de exercitii
• CD cu fotoprotocol si aplicatii
• Diploma internationala

Din cele mai recente 50 de evaluari primite de la participanti s-a generat scorul 9.1 din 10.

Acest training adresaza toate aspectele necesare pentru derularea in mod eficient a activitatilor operationale curente dintr-o companie. Participantii la trainingul Managementul operatiunilor (Operations Management) parcurg elementele fundamentale necesare pentru a putea organiza activitatea curenta, incepand cu crearea produselor, optimizarea proceselor, alocarea resurselor, dimensionarea capacitatii de procesare / servire a unui departament, planificarea achizitiilor, implementarea de proiecte de investitii, eliminarea erorilor si cresterea satisfactiei clientilor si angajatilor.

Pentru a beneficia din plin de acest training aveti nevoie de urmatoarele cunostinte preliminare:

• experienta de lucru intr-o companie de min 1 an

Obiectivele trainingului/modulului sunt:

• Intelegerea activitatilor necesare pentru managementul operatiunilor unei companii
• ofera o parcurgere a activitatilor si responsabilitatilor managerilor de departamente si de operatiuni
• ofera elemntele esentiale din domeniile: supply chain management, project management si quality management
• clarifica care sunt elementele necesare pentru dezvoltarea strategiilor, initiativelor, proiectelor si programelor pentru a obtine activitati operationale competitive
• ofera participantilor expertiza necesara, instrumente si modele pentru a organiza eficient operatiunile unui departament, divizie sau companie

• Echipe implicate in derularea operatiunilor
• Manageri de departament
• Operations Managers
• Responsabili cu Achizitiile
• Supply Chain Managers
• Directori de productie
• Project Manageri

In pretul trainingului standard (corporate sau public) sunt incluse:

• Servicii de training de calitate cu traineri certificati si acreditati international
• Manual de training
• Set de exercitii aplicative
• Caiet de exercitii+pix
• Eticheta nume participant
• CD training cu fotoprotocol
• Diploma oficiala, recunoscuta international

In plus, pentru trainingurile publice, in pret sunt incluse :

• cofee break dimineata: cafea, sucuri, patiserie
• masa de pranz la restaurant cu meniu la alegere
• cofee break dup-amiaza: cafea, sucuri, patiserie
• rezervare loc in sala de conferinta (training) la hotel

Module 1 – Operations Management Concepts

1. What is operations management?
   • Definitions. Operations function. Operations Managers.
   • Core Operations functions
   • Relationship of operations functions and other core business functions
2. Why is operations management important
3. Operation process model. Process hierarchy
4. Characteristics of Operation processes. The 4 Vs of operations
5. The activities of operations management
6. Operations Performance.
   • How operations affect profit
   • The Five Management Objectives: Quality, speed, flexibility, cost, dependability
   • Relationships between performance objectives
7. Operations Strategy
   • Definition.
   • Four Perspectives of Operations Strategy

Module 2 – Designing and Planning Operations

1. Process Design
   • Process Design Objectives: Quality, Speed, Dependability, Flexibility, Cost
   • Process Types.
     • Manufacturing Process Types.
     • Service Process Types
   • Throughput, cycle time, WIP.
2. Make or Buy Decisions
   • Outsourcing and Off shoring
3. Location of operational capacity
   • Factors to decide location of capacity
4. Forecasting
   • Qualitative methods
   • Quantitative methods
5. Operations Layout and Flow
   • What is layout?
   • Relationship between process types and optimal layout
   • Basic Layout Types: fixed-position, functional layout, cell layout, product layout, mixed layouts
   • Selecting a layout type
6. Technology for Operations
   • Materials Processing Technology
   • Information Technology (IT)
   • Customer Processing Technology
7. People and Organization
   • Importance and influence of  people on Operations
   • Human Resource Strategy for Operations Management
   • Organization Design
     • Perspectives on organization
     • Forms of Organization Structure: U, M, matrix, N. Advantages and Disadvantages

Module 3 - Operations Planning and Control – Overview

1. What is Planning and Control
2. How Supply and Demand affects planning and control
3. Planning and control activities
   • Loading
   • Sequencing
   • Scheduling
   • Monitoring and Controlling the operations

 
Module 4 – Capacity Planning and Control

1. What is Capacity Management
2. Measuring Demand and Capacity: Utilization, Efficiency
3. Alternative Capacity Plans
   • Level capacity plan, chase demand, demand management, mixed plans
   • Methods of adjusting operations capacity
   • Yield management
4. Capacity planning and control approaches
   • Cumulative Representations
   • Queuing models. Types of queuing (waiting line) models: MM1, MMm, GG1, GGm

Module 5 – Inventory Planning and Control

1. Inventory. Concepts.
2. Types of inventory
3. Disadvantages to holding inventory
4. Ordering inventory
   • Volume decision
   • Timing decision

Module 6 – Supply Chain Management

1. What is Supply Chain Management
2. Supply Chain Management Activities
   • Purchasing
   • Supplier selection
   • Distribution
3. Supply Chain Relationships: B2B, B2C
4. Supply Chain Improvement
   • SCOR Model
   • Techniques for supply chain management
   • Bullwhip effect

Module 7 – Project Planning and Control

1. What is a Project
2. Successful Project Management
   • Project Managers
3. Project Planning and Control process
   • Project Initiation. Stakeholders. Managing Stakeholders
   • Project Definition. Project objectives. Project Scope. Project Strategy
   • Project Planning. Work Breakdown Structure. Activity identification and estimation. Schedule
   • Monitoring and controlling Projects.
   • Closing Projects
4. Enterprise Project Management Systems

Module 8 – Quality Management

1. What is Quality and why is important
2. Diagnosing Quality Problems
3. Steps to ensure Conformance to Specification
4. Total Quality Management
   • What is TQM
   • Quality Cost Model
5. Service Level Agreements
6. ISO 9000 Approach
7. Statistical Process Control
   • Control Charts
   • Variation in process Quality
     • Common causes, Process Capability
     • Why variability is a bad thing?

Module 9 – Operations Improvement

1. Why improvement is important?
2. Elements of Improvement
   • Breakthrough change
   • Continuous Improvement
3. Approaches to improvement: TQM, Lean, BPR, Six Sigma
4. Improvement techniques
   • Scatter Diagrams
   • Process Maps
   • Cause Effect Diagrams
   • Pareto Diagrams
   • Why Analysis

Module 10 – Review