Dezvoltarea relatiilor constructive cu participantii din proiect invata cursantii cum sa clasifice persoanele cheie ca primare strategice si sponsori operationali si cum sa determinati nevoile si asteptarile persoanelor cheie.Acest curs acopera cum sa creati un plan pentru un mijloc formal de comunicare,cum sa rezolvati conflictele cu persoanele cheie si care sunt pasii deseori folositi la controlul schimbarii.In final cursul va invata intrebari care trebuie puse persoanelor cheie pentru a invata definitia acestora a calitatii si regulile de discutare a costului calitatii cu persoanele cheie .
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